Performance improvements & bug fixes
Performance improvements & bug fixes
Performance improvements & bug fixes
User experience improvement.
You can now receive conversations when the app is in background!
You now remain available for 30 minutes when the app moves to background.
You can now receive conversations when the app is in background!
You now remain available for 30 minutes when the app moves to background.
You can now receive conversations when the app is in background!
You now remain available for 30 minutes when the app moves to background.
Switch from chat to video!
During a chat, you can now offer the visitor to start a video session. You can only use this feature if your manager has activated this option for your account.
You can now handle conversations coming from messaging apps or social networks. This feature is only available for websites that have enabled these channels.
You can now handle conversations coming from messaging apps or social networks. This feature is only available for websites that have enabled these channels.
Bug fixes and performance improvements.
This version contains a technical update regarding conversations management.
This version contains a technical update regarding conversations management.
This version contains a technical update regarding conversations management.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
Is the visitor writing in a language you don't fully grasp? You can now translate every message.
• You can now display the visitor's previous conversations.
• All conversations can now be snoozed.
• You can now display the visitor's previous conversations.
• All conversations can now be snoozed.
How about assisting visitors "face-to-face"?
This version adds support for video chat. This feature is only available for sites that have enabled this channel.
Fixed an issue that could cause some tags to be missing from the list of available tags when closing a conversation.
Fixed an issue that could cause some tags to be missing from the list of available tags when closing a conversation.
You can now specify if you want to keep the conversation when the snooze period ends.
You can now tag a conversation when closing it (if the website allows it).
This version contains a technical update regarding conversations management.
You can now create, edit and delete your own canned answers.
This version contains a technical update regarding conversations management.
This version contains a technical update regarding conversations management.
This version contains a technical update regarding conversations management.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
Your satisfaction becomes a score out of 5.
Your satisfaction becomes a score out of 5.
• You can now transfer a conversation to another person from the mobile app.
• You can edit and delete your posts and comments on the Live feed.
Discover the new visual identity of your iAdvize app! Enjoy a more ergonomic experience at any time, wherever you are. And night owls can now comfortably chat in low-light environments using the dark mode.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
- Conversations transferred by bots are now correctly displayed.
- Your first name or username appears correctly on canned answers.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
This version includes various bugfixes and improvements.
This version includes various bugfixes and improvements.
A problem preventing users from uploading files in chat conversations has been fixed.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
This version contains a technical update regarding conversations management. It will not impact performance, and you will of course keep all your history.
• Preview the visitor's page. The title of the page currently views is now displayed at the top of the conversation. Tap on it to instantly visualize a preview of this page.
• Mention a Community Manager in posts you publish on the Livefeed. Tap the first letters of his or her name (or a @) in your post. The Community Manager will automatically be notified.
• Better handle simultaneous conversations thanks to newly improved notifications.
• In order to protect you from any inappropriate behavior (insults or harassment), you can now block visitors. This will end the conversation and the visitor will no longer have access to the chat.• This version includes various bugfixes and improvements.
